FAQ

Q: What kind of water is it? Is it tap water?
A: The spots listed on Agua Nómade’s map can be of either tap water or filtered/mineral water, and may be located in private places (like bars or bakeries) or in public places (like parks or boulevards). You can see this information by clicking on the marker.

Q: Are the refills free of charge?
A: Almost all refill spots are free, but there are some places that charge a small price for the service (generally less than half the price of bottled water). You can see this information by clicking on the marker.

Q: Does Agua Nómade charge the refill stations for each refill?
A: No. We simply concentrate the information on the map and encourage people to refill their bottles instead of buying bottled water. What’s more, we also encourage refill stations to offer the refills for free, but we understand that it is not possible for all of them to offer refills without charging a small price for the service.

Q: Is it necessary to register or to download an app to refill?
A: No, simply go to the refill spot listed on the map and ask for the refill.

Q: Is it necessary to use a special bottle?
A: No, you can use your own metal/plastic refillable bottle. Remember not to use common PET bottles as it is not hygienic to refill those.

If you still have any doubts drop us a line to hola@aguanomade.org and we will get back to you as soon as possible.